All coffee drinkers have personal preferences regarding how they prefer their coffee to be roasted and prepared. Although these preferences are never wrong, they are totally subjective, and whether or not a given coffee meets a customer's standards is affected not only by the quality of raw coffee and roast protocol, but also by the length of time the customer has stored the coffee, the storage conditions, how recently it was ground, the water chemistry, the brew method and practice, etc. Oh how we wish it were like wine: we give you a product and you can be pretty sure what you're drinking tastes the way it was intended. Rarely is it the case with coffee.

To that end, if you're dissatisfied with your coffee purchase then please be in touch. We are a small business and will attempt to troubleshoot your dissatisfaction, as it very well may be the case that with a little communication and direction we can get the coffee tasting to your expectations. In the unlikely event this proves impossible, we can offer another coffee that may better suit your palate. If none are likely to suit your needs, and assuming you have tried in good faith to work with us, we will reimburse your purchase. We cannot accept returns on coffee.